Shipping and returns

When your order ships

Every order is packed by hand and sent within 2 to 4 business days. In busy weeks, like the run-up to the holidays, it can take a little longer, and we’ll email you if there’s a delay. Once it’s on its way, delivery usually takes 3 to 7 business days, and we’ll send you a tracking number.

What it costs

Shipping is a flat $6 per order, and free on orders over $50. You’ll always see the exact cost before you pay.

Where we ship

For now we only ship within the United States.

Damaged, missing or wrong items

If something arrives damaged or isn’t what you ordered, email us at hello@ocharsoap.co within 14 days of delivery, with your name and a photo. We’ll send a replacement or refund you in full, whichever you prefer.

Returns

Soap is a personal care product, so we can’t take back bars that have been opened or used. If you change your mind about an unopened order, write to us within 30 days of delivery. Once it’s back with us in its original box, we’ll refund the cost of the soap. Return postage is yours to cover.

Lost parcels

If tracking says your parcel was delivered but it isn’t there, check with neighbours and your local post office first. Then let us know, and we’ll help however we can.

Refunds

Refunds go back to the card you paid with. Your bank may take 5 to 10 business days to show it.

Anything else? See the FAQ or get in touch.