Questions, answered.

We pack every order by hand and send it within 2 to 4 business days. Once it’s on its way, delivery usually takes another 3 to 7 business days.

A flat $6 per order, and free on orders over $50.

Not yet, sorry. For now we only ship within the US. If you’d like to be told when that changes, drop us a line.

Write to us as soon as you can. If it hasn’t been packed yet, we’re happy to change or cancel it.

We’re sorry. Email us within 14 days of delivery with a photo, and we’ll send a replacement or a refund. More on our shipping and returns page.

Every true soap is made with lye, but none is left in a finished bar. It reacts with the oils during making and becomes soap and glycerin. Our ingredients page explains more.

Every bar is cut by hand and every swirl is poured by hand, so no two bars are identical. Small differences in size and pattern are part of it.

Most bars are scented with a skin-safe fragrance and coloured with micas, and each one is named on the label. If you’d rather avoid both, Neem has no added scent or colour.

Every bar lists its ingredients in full, so you can check before you buy. Anything made with beeswax, honey or milk isn’t vegan; everything else is.

After it’s cut, a bar cures for six weeks. The water evaporates and the soap turns harder and milder. A fully cured bar is gentler on skin and lasts much longer in the shower.

Keep it dry between uses. A soap dish that drains, out of the shower spray, makes more difference than anything else. Cutting a bar in half and using one piece at a time helps too.

Many people do, especially with our gentler, low-scent bars. If your skin is sensitive, try a little on your inner arm first.

Start with Neem, which has no added scent or colour, and patch test before using it all over. If you’re unsure, ask us and we’ll tell you exactly what’s in a batch.

Get in touch and tell us what you have in mind, how many bars you need and when. Bigger orders need a little notice because of the cure.